Self-Hosted AI Support Agent - Your Data, Your Control
CH8R is a self-hosted AI support agent that brings powerful automation to customer service - with chat widgets, APIs, knowledge base, tool integrations, smart escalation, and a conversation dashboard - while keeping all your data securely under your control.
Always-On, 24/7 Support
Smarter Customer Support
- Application-based data separation.
- Each application created has its own knowledge base, chats, and other configurations. Each application may represent a separate site, web app, or a custom use case.
- Knowledge base.
- AI does not have accurate information, troubleshooting steps, or guidelines about your specific product. That’s where Ch8r comes in: upload your product-specific documents, and we do the rest for you.
- Widget integration.
- Integrate AI-powered chat support built on top of your knowledge base into your sites. This allows your site users to send their queries via the chat widget available on your site.
- Conversation dashboard.
- Monitor, review, or jump into the conversation happening between your site users and AI via the chat widget or API access in real-time from Ch8r’s dashboard.
- Smart human escalation.
- There can be times when AI is unable to process certain user queries. In such cases, we smartly escalate those requests to the support team or ask the user whether they want to escalate the request.
- Chat API access.
- If you want to fully customize your chat experience and take it to the next level, we provide API access to our chat endpoints.
- Project management integrations.
- Knowledge base documents are helpful, but do they capture the full picture of your product? Ch8r supports integrating project management systems such as GitHub Projects, Jira.
